Questions? We've Got Answers.

Yes. 100% free. No fees, no "premium" upgrades, no catches. Ever.

Most learners find and book their first session within a few days. You browse mentors and request sessions directly — no waiting for us to match you.

It happens rarely, but if it does — book another mentor. You're not locked to one person, and no-shows affect mentor ratings.

Yes. Book any mentor, anytime. Try different people until you find the right fit.

Cancel through the platform. We ask for 24 hours notice when possible, but life happens — just don't make it a habit.

For Language Connect, no — we have volunteers for all levels, including beginners. For Mentors for Ukraine, basic English helps, but many mentors speak Ukrainian or Russian.

Yes. All programmes work anywhere with internet access.

Yes. Your profile is private. Mentors only see what's needed to run your session. We follow GDPR standards.

Так. Пишіть на info@theeducationalequalityinstitute.org — ми відповімо.

As little as one hour per month. You control your calendar completely.

No. You need professional experience (for mentoring) or language fluency (for Language Connect). We want real practitioners, not trained instructors.

Cancel through the platform with as much notice as possible. Learners understand — just don't ghost them.

It happens occasionally. Mark the no-show in the system, and the time is yours again.

Be honest. Say "I don't know, but here's what I'd suggest..." One real conversation is more valuable than pretending to have all the answers.

Yes. Email volunteering@theeducationalequalityinstitute.org — we respond within 1-2 business days.

We're a registered nonprofit in Norway (928 776 719) and the US (501(c)(3), EIN 33-2331817). Our platform partner is Kintell, used by major organisations worldwide.

100% to programmes. We have no paid staff — our team is entirely volunteer. Every dollar funds education, mentorship, and language programmes directly.

For US donors, yes — we're a 501(c)(3). EIN: 33-2331817. For other countries, check with your tax advisor.

We're registered in Norway (NGO 928 776 719) and the US (501(c)(3), EIN 33-2331817). We publish verified impact numbers and work with established partners including itslearning, Kintell, and Oxford University Press.

Yes. We send impact updates to donors and publish programme statistics publicly. No vague claims — real numbers.

Yes. Designate your gift for Language Connect, Mentors for Ukraine, upskilling, or girls' education when you donate.

There isn't one. Some companies start with five employees volunteering; others sponsor full programme cohorts. We'll design something that fits.

Most corporate volunteer programmes launch within 2-4 weeks. Employees sign up individually; we handle onboarding and matching.

Volunteer hours, sessions completed, learner matches, and engagement metrics. We'll agree on specifics during setup.

Yes. If you don't see us on your platform, contact us and we'll register.

Language Connect = conversation practice. Mentors for Ukraine = career guidance. Language Courses = structured classes. Upskilling = job skills training. Buddy Program = social integration in Norway.

Our Ukraine programmes serve Ukrainians specifically. We're also building programmes for girls and women globally through Together for Her Success.

Check spam. If it's been more than 3 business days, email again — sometimes things slip through.

General: contact@theeducationalequalityinstitute.org
Volunteering: volunteering@theeducationalequalityinstitute.org
Partnerships: partnership@theeducationalequalityinstitute.org
We respond within 1-2 business days.